Additional Questions?
Please read our FAQ for our most commonly asked questions, if your question wasn't answered, feel free to reach out to us contact@norealcomp.com
WHEN WILL MY ORDER BE PROCESSED?
We process orders between Monday and Friday. Orders will be processed within 2-5 business days from the order date. Products will be shipped the day after processing. Please allow extra time for your order to be processed during the holidays and sale seasons. Please note that we don't ship on weekends.
WHERE’S MY ORDER?
If your order seems to be taking longer than anticipated, as well as for any further questions on shipping, please contact contact@norealcomp.com
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping times vary depending on location
USA: 4-25 days
Australia: 7-20 days
UK: 7- 17
Canada: 10-22 days
We apologize for the inconvenience. We are working tirelessly to improve our logistics while keeping our prices ultra-low.
WHY IS MY TRACKING NUMBER NOT SHOWING UPDATES?
We use multiple shipping partners (ACI, IB, UPS Mail innovations, ArcBest etc...) in order fulfillment, we do this to keep costs low and therefore able to offer free shipping to all of our customers. Because of this as your package moves between the smaller shipping partners you will not have tracking. Your tracking number is provided by USPS and will update once it reaches your local area. You can track your order here ---> https://www.usps.com/
WHAT PAYMENT METHODS DO YOU ACCEPT? ARE THEY SECURE?
We accept Visa, Mastercard, American Express, Discover, PayPal and More. All payment information collected is safe and secure.
WHAT IS YOUR REFUND AND RETURN POLICY?
We’ll happily refund your purchase if you’re not absolutely satisfied within 30 days of receipt. All items must be in original condition with original case and packaging in which they were sent. Anything received after 30 days or not in original condition will be shipped back and no refund will be issued. Return postage is to be paid by the customer unless it is deemed and error was made on our behalf i.e. wrong item shipped to / received by the customer.
